Why I don't trust telco's

This Horror story is why I don’t trust telco’s AT ALL. ($3000 bill for the iPhone) I am very willing to pay reasonable price for reasonable service. I am not sure why this is hard for them to GRASP but being raked over the coals.
THANK GOD FOR GOOGLE getting into the spectrum auction and forcing it to be for open usage.
From CNET:

The company is pushing the FCC to adopt rules in the upcoming 700-megahertz auction set to ensure that winners of certain spectrum licenses will have to adhere to four openness principles. These include guaranteeing that consumers can use any device or software on the network, as well as forcing winning bidders to offer spectrum at reasonable wholesale prices to ensure that small companies can get access to wireless capacity to build competitive wireless services.