Facilitation

Making ID/Social Web Products Better

Kaliya Young · June 22, 2009 · Leave a Comment

This Friday I am going to be co-facilitating a day of learning and exchange about Innovation, Design and Serious Games Exchange this Friday in San Francisco. I would like to invite you all to participate. It will be an open space style unconfernece – with attendees creating the agenda – it is open to all.
Last September I took a training with the founder of Innovation Games Luke Hohmman (to be a game facilitator) and it was amazing set of fun “games” to play with the users/customers of one’s products. Quite different then a focus group in terms of the kind of information that you get about how to shape/design your products. (wikipedia article – details all 12 games and information about selecting the appropriate game)
I know what you are asking how is playing games going to help with my products, workplace or process. I wondered this too….her is a simple example.
I explained one of them (Buy a Feature) this way at the Online Community Unconference – say you have a next generation set of features to build for your product – you have 10 potential features but only time to build a few of them – how do you prioritize/decide about which ones to put in the next release?
Buy a Feature is a game you can play o do this (and it is both online and face to face)
You bring in 10 current customers together and give them each $200 of play money. You give each of your features a cost totaling $3000-$4000 (one might be $100 (really easy to build) $500 (harder/more time) etc.) They must amongst them selves figure out how to spend their $2000 to by a limited set of the 10 features. You could play this with several sets of customers and then gather information about what they want. It helps you make decisions about what to build AND it is fun for them to play the game of “buying” the features they want.
The conference is not limited to “just” innovation games but also includes other design and “serious” games.

Design games: Offering collaborative design activities within a game format improves idea generation and communication among stakeholders. By shifting focus to the game, power relations and other factors that might hamper idea generation, are downplayed

Serious games: Ranging from theater improvisation to interactive games technology within non-entertainment sectors, serious games have uses in education, government, health, military, science, corporate training, first responders, and social change

You don’t have to be an expert to attend – if you are just exploring these things we invite you along.
There have been a few companies in the identity space that have used these tools – I just can’t say who.
I am also happy to talk with folks if they are interested in using games to innovate and do better product design in the identity and social web space.
Here is the book if you are interested in learning more.

“Innovation Games: Creating Breakthrough Products Through Collaborative Play” (Luke Hohmann)

Newspapers Dying – but we told you so…

Kaliya Young · March 20, 2009 · Leave a Comment

Someone sent me this link from SF Gate this morning:

In the wake of the hugely depressing shutdown of the Rocky and the Seattle P.I., and with recent death threats to the SF Chronicle and what looks to be a savage year indeed for print newspapers everywhere, these big guns have all stepped away from their normal discussions of deep tech arcania and turned their attention to a 500-year-old technology undergoing its first epic, bloody revolution.

I know people who have been working and building the emerging web who have been trying to dialogue with those in the news industry for the last 9 years about what was happening and coming.

The grand upshot? They don’t really have any idea. But they have some curious, slippery, hopeful, but ultimately disappointing theories. Theories that, to my mind, consistently miss the mark, in at least one or two vital ways.

The dismissiveness tone of the article just sort of proves thew whole issue.

From Clay’s Shirky’s blogs Newspapers Think the Unthinkable:
The problem newspapers face isn’t that they didn’t see the internet coming. They not only saw it miles off, they figured out early on that they needed a plan to deal with it, and during the early 90s they came up with not just one plan but several. One was to partner with companies like America Online, a fast-growing subscription service that was less chaotic than the open internet. Another plan was to educate the public about the behaviors required of them by copyright law. New payment models such as micropayments were proposed. Alternatively, they could pursue the profit margins enjoyed by radio and TV, if they became purely ad-supported. Still another plan was to convince tech firms to make their hardware and software less capable of sharing, or to partner with the businesses running data networks to achieve the same goal. Then there was the nuclear option: sue copyright infringers directly, making an example of them.

It is as if when the web people say “i told you so” and “we tried to help” they plug their ears and continue to make noise so they just can’t “hear”.

continued from Clay’s essay…. The curious thing about the various plans hatched in the ’90s is that they were, at base, all the same plan: “Here’s how we’re going to preserve the old forms of organization in a world of cheap perfect copies!”

No technologists who are on the cutting edge of technology don’t know what is next – there are things people are working on in different corners – we are working on identity over here…Sem Web folks are working on their things. WE STILL DON’T KNOW but we do know it will arise out of the communities we are participating in and the emergent effect of the tools we use. The Newspaper people didn’t really roll up their sleeves and dive in to learn about the web and how to do what they do but in more interesting web ways (like linking in their articles that are online). Clay sites Craigs List as an example – of “we didn’t know” twitter is another more recent one.
Last year I worked with folks bringing the Journalism that Matters conference to Silicon Valley. I was hired specifically for my expertise in facilitating unconferences in geeky communities. They didn’t really want to hear what I had to say about what was needed in the event design to attract geeks (not that many came even though it was at Yahoo!). A month before the event happened they decided to just go ahead without further help/advice from me. I learned from this experience

They don’t understand web architecture (the first thing I told them was to get their online digital presence in order. – they had a different blog for each event, a bad late ’90’s site, they didn’t get how to organize a wiki).
Journalists work alone generally (making collaboartion with co-organizers on the conference a challenge).
There is a higher normative level of conflict in the tech world compared to the journalism world.
They are not experts in facilitating time/space for large groups of people (some how the agenda development was driven by the journalist’s need to “let certain people speak”)
They are in deep morning and loss for the way of their profession and were unable to engage/look at the future – they would need a lot of “emotional clearing” before they could think in new ways about the future.

There is one asset that was developed that I am quite proud of it is a value network map of the newsroom and the new news ecology.

I think these says a lot about what is going on and how to think about things in new ways. One of the reasons these got developed is they kept talking about “the news room” and I challenged the assumption that eveyone would know what that was.

Creating Spaces for Innovation and Conversation

Kaliya Young · July 2, 2005 · 1 Comment

I have just gotten back into the swing of things – reading all the blogs I should be etc. I am starting off where I put things down about two months ago (I have 4000+ posts to scan/read in my identity streams folder).
Reading this post by Mary I remember the citizens jouranlism day that was less then ideal. The whole event got me thinking about the art and skill involved in creating good containers for people to gather in. The day was a disaster on a bunch of levels.

First of all there was no clear map to get to the location. After we arrived Mary and I made a sign out of a paper bag to make sure others coming after us would actually know where to turn in.
It was summer in SF at the Precido – for those of you who don’t know that means it will likely be very cold, windy and foggy. People were not warmed of this and so basically everyone was freezing.
This was a meeting about internet citizen journalism – I had assumed we would be meeting in a building with wifi – not the case.
When one calls an event and it has a start time – it is good for the host to actually show up prior to that time to welcome folks. Our host that day arrived an hour late and got to saying hello to everyone at 1.5 hours after the stated start time.
It is good to feed people at events – so there was some effort made in this direction – hotdogs and hambergers. No one was really organized to actually cook the food. Two of the women who were just there to participate ended up taking the lead in preparing food. They had not volunteered for this role before hand but no one was doing it so they stepped in and cooked.
After introductions concluded we all moved down to the internet archive – this was a packed room and 30+ people were trying to have one conversation. We were all looking to the organizers for some structure to the conversation – none was really provided.
I am told that after I left the conversation did get better.

I am not writing this to be purely critical but to highlight some real world examples of the challenges that aries when organizing in person event. Consciousness about how to bring people together could be further cultivated in this community. 40 amazing people were asked to and willingly volunteered 6 hours of their time on a SUNDAY to join this discussion. More attention and for thought could have been given to the container created.
This metaphor of the container is one that comes from my work in spiritual activism. How are you going to honor peoples time and the gifts they are bringing to what ever purpose you have. This container involves the whole of the event:

the initial intention
who is included in manifesting the intention
who is invited
choice of process and facilitation
proposed goals outcomes
the physical aspects of the event –

Location – inside/outside – bigroom/lots of small rooms – bathrooms or not
nourishment needs (food and drink)

The creation of a strong community container is one of the keys to success for online worlds too. Claire from SUN has this post referencing Caterina Fake about how they (FLICKR) focused (and continue to focus) very strongly on the container of community. This positive field of feedback has drawn energy towards them.

People are more likely to work well together well not only when they have a common interest or shared set of goals – but also when there is a personal connection. I try to work well with most people, but I’m much more motivated to to cut people slack when I know a little bit about who they are, when I can tease them about their taste in a band called FloggingMolly, when I know that they like to delve into 1337 5p34k on occasion, or if I know that her talented brother went to RISD and is friends with the infamous creator of of Andre The Giant Has A Posse.
Caterina Fake of Flickr fame recently blogged about building a flickricious sense of community (gotta love that word) – and the importance of personal connections caught my eye. One relevant quote from Caterina – the part about personal – and authentic – communication is at the end of the paragraph:
“In the beginning, the creators of the community space have to create the tone and attitude of the place, set the parameters of what is and what is not allowed, and participate heavily, engaging directly with other people, mercilessly kicking/banning trolls, creating a real sense of there being a there there. Friendster, and the banning of “Fakesters” is often used as an example of a misunderstanding of online community — but I think this misunderstanding went back further, to the beginning. I was an early member of Friendster and, the first message I got was from the founder. “How do you like the service?” he asked, and not — and this is really the crux of it — “Pynchon! Man, how can you read that stuff! DeLillo is 10X better.” or “ZEPPELIN ROX! Zoso is my favorite album!!!” I’d filled out a profile. See what I mean?”
What’s the conclusion? Growing the OpenSolaris community is going to involve building lots of these personal connections. Personal and authentic, not stiff and corporate. Cool.

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